Refund policy

Refund Policy

We want you to be completely happy with your purchase. If you're not satisfied, here's how we can help:

Returns

We accept return requests within 30 days of delivery. Items must be unused and in their original packaging. To start a return, please contact us at houseofparrotsnaviaries@gmail.com

Refunds

 Once your return is received and inspected, we'll notify you of the outcome. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 7 days of delivery with a photo and we'll arrange a replacement or full refund at no cost to you.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Processing Times 

As we work with international suppliers, please allow 10–20 business days for Australian deliveries and 15–30 business days for international orders before contacting us about a missing order. If your order hasn't arrived within 40 days of your order date, please contact us at houseofparrotsnaviaries@gmail.com"